Definition
If you book at the Burasari Resort Internet site and within 24 hours find an equivalent offer on another website for
the same hotel at a lower price excluding local taxes but including booking fees, we will honor the lower rate and
give you a further reduction of 10%.
Guarantee Application
The Best Price Guarantee applies to reservations at Burasari Resort hotel or made on the Internet sites www.burasari.com and for which a confirmation number has been issued to validate the reservation.
To submit a claim under the Best Price Guarantee, you must complete the online claim form on any of the above Internet sites.
Applicable rates / Exclusions
The Best Price Guarantee applies solely to Burasari Resort bookings, excluding the sale of all-inclusive packages (including an offer for transport services or any other service related to the room booking)
The rates covered by the Best Price Guarantee must be accessible to the general public and available for reservation; expressly excluded are:
- group rates
- corporate rates
- rates granted to conference and seminar organizers
- rates granted to Facebook fans of Burasari Resort and
- rates granted to Burasari Group Co., Ltd. and partners and their employees
- rates granted to Burasari Group Co., Ltd. employees
Type of rooms
The Best Price Guarantee applies to the equivalent room type as that booked on above Internet sites.
The equivalent type of room must be available and bookable on another Internet site at the time of claim verification by the customer service department.
Dates and length of the stay
The Best Price Guarantee applies to the same dates as those booked on the above Internet sites.
For claims concerning a booking of two or more consecutive nights (at the same hotel), the Best Price Guarantee applies on the basis of the price per night and not on the total amount of the stay.
Currency
If the rate found on another Internet site is given in a currency different from that of the rate booked on the above Internet sites, the customer service department will convert this rate into the same currency as the rate offered on the above Internet sites.
The exchange rate used will be the Burasari Resort and exchange rate in effect on those Internet sites at the time of the initial reservation.
After converting the rate, Burasari Resort reserves the right to refuse a claim, in particular if the difference between the rates is due to the fact that the two Internet sites use different currency exchange rates.
Sales of conditions
The sales conditions associated with the rate on another Internet site must be the same as the sales conditions of the rate booked on Burasari Resort Internet site in order for the Best Price Guarantee to apply.
This concerns in particular:
- prepayment and deposit requirements
- cancellation conditions
- conditions regarding modification of the reservation
Fill in the claim form
The online claim form can be accessed on the above Internet site. All required fields must be completed and the form validated. Incomplete claims will not be accepted.
A completed claim may be made within the 24 hours following the booking made on any of the above Internet sites, as attested by the time on the booking confirmation, and 72 hours before the scheduled arrival at the hotel. If the original booking was made within the 72 hours preceding the arrival at the hotel, the Best Price Guarantee does not apply.
Claim Handling
After verification by the customer service department, the Best Price Guarantee will be granted if your claim meets all the conditions of application. The customer service department will send an e-mail with the reservation confirmation number as well as the new rate applicable.
In the case of a prepaid reservation rate, the hotel will reimburse the difference in price on the credit card initially debited online.
If the claim does not meet the conditions of the Best Price Guarantee, the customer service department will send you an e-mail stating that the Guarantee cannot be applied.
Should you wish to cancel the reservation made on the above Internet site, the sales conditions applicable are those stated in the sales conditions presented on the site.
Payment at the hotel
Upon departure from the hotel, the rate confirmed by the customer service department will be billed together with any other services not included in the reservation (restaurant, bar, etc.).
In the event that the rate was prepaid at the time of the booking, only the services not included in the reservation (restaurant, bar, etc.) will be billed at check-out.
Liability
Burasari Resort declines any responsibility regarding any expenses that may arise from canceling a reservation, for all reservations made on any Internet site other than at Burasari Resort Internet site.
Burasari Resort reserves the right to modify or terminate the Best Price Guarantee and the terms and conditions of this Guarantee at any time and without prior notice.
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